Terms and Conditions
Terms & Conditions
Welcome to DHFEquine.co.uk
DHFEquine.co.uk and our affiliates provide access to the DHF Equine website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the DHFEquine.co.uk website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from DHF Equine, you will be sent an email confirming receipt of the order and the order details. A contract between you and DHF Equine will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
Jurisdiction
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
Pricing
All products offered for sale by DHF Equine are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.
Availability
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation are non-returnable. Cancellation must be made the same day of placing the order and this MUST be done by telephone on 08000 588 238.
Payment
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched. There is a 2.5% on all Credit Cards and no charge when using a Debit Card.
CHEQUE - Please allow 10 working days for you payment to clear. Cheques should be made payable to DHF Equestrian.
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
OFFERS & PROMOTIONS - Please note that when participating in our offers or promotions, they cannot be used in conjuction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £100 will be required to qualify for postage offers.
Returns
We except returns on all products if there is a fault with the product, the product is damaged prior to receipt or there is a defect that was not caused by you the customer. Products such as gaiters/chaps, long boots and horse rugs, bridles, saddles, dog coats, riding hats & body protectors have sizing guides for your use and therefore will prevent you from purchasing the incorrect size. Please call if you need to return an item and we will endeavour to do the best we can to support you the customer. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,
A £2 handling fee will also apply to all returned Items that are not faulty
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Returns & Cancelations -
We except returns on all products if there is a fault with the product, the product is damaged prior to receipt or there is a defect that was not caused by you the customer. Products such as gaiters/chaps, long boots and horse rugs, bridles, saddles, dog coats, riding hats & body protectors have sizing guides for your use and therefore will prevent you from purchasing the incorrect size. Please call if you need to return an item and we will endeavour to do the best we can to support you the customer. We do not offer a cancellation policy as we expect you to know and understand what you have ordered. No cards are debited until we have confirmed that the item has been dispatched. If you do need to cancel an item it MUST BE DONE ON THE SAME DAY and before 5.30pm.
Hygiene Regulations
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Please note: For Hygiene reasons, Underwear is non-returnable.
Customs
Goods ordered from DHF Equine for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
* Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
* Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
DHF Equine is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Website Access - Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
DHF Equine reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. DHF Equine does not charge for items until they are ready to despatch.
Please Note: We are unable to add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
Liability
The information contained in the website is for information purposes. DHF Equine is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
Copyright
All content on the website is the property of DHF Equine, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
Links
The website may contain links to other websites. DHF Equine is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Product Reviews/Comments
The Product review functionality on the DHF Equine website is provided for customers to exchange views that will assist other customers when choosing products to purchase through DHF Equine. All comments are reviewed by DHF Equine staff before they are posted onto the DHF Equine website.
DHF Equine reserves the right to reject any comment/review without explanation.
By placing a review on the DHF Equine website, you agree that DHF Equine may publish your comments on the DHF Equine website and in any DHF Equine publications we choose.
DHF Equine Equine-Ads -Adverts
1. Adverts placed are for general information only; DHF Equine does not endorse any adverts placed on this site. We regularly update the horses for sale section of our site, however advertisers are responsible for the accuracy of adverts they place. DHF Equine will not be held responsible for any damages for any consequential loss of business opportunities or loss of profits, however arising from the use or inability to use the Horses for Sale section of the DHF Equine Website, or any of its contents, or from any action or omission taken as a result of using the Site or any of its contents.
2. This section of our web site contains information in the form of adverts submitted by third party advertisers. DHF Equine accepts no responsibility for the content or accuracy of these adverts. DHF Equine does not make any guarantee of the contents of these adverts in respect of the existence or availability of anything advertised therein.
3. DHF Equine does not make any warranty that the contents of the site are free from infection or viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof.
4. All liability is excluded to the extent permitted by law including any implied terms.
Photographs
1. Advertisers MUST receive prior consent from the photographer for all photographs used within adverts on this site. It is the advertisers responsibility for gaining such approval prior to forwarding photographs onto DHF Equine for use on the web site. DHF Equine cannot be held responsible for any issues arising due to copyright protection on photographs.
Refusal/Authorisation of Adverts
1. DHF Equine accepts adverts for display on the DHF Equine website at its own discretion. DHF Equine has a right to reject any advert if it feels the advert does not comply with the terms and conditions of advertisings detailed herein. DHF Equine does not have to justify its reasoning for the rejection of any adverts. Any advert submitted to DHF Equine that contains or references the following in any part of the advert will have such information removed without notification before the advert s processed. This will be at DHF Equine Discretion.
* References to website
* Links to web sites
* Details of companies in competition with DHF Equine.
2. All adverts submitted to DHF Equine, or existing adverts that are altered in any way by the advertiser will be checked and authorised by DHF Equine before the advert/changes are displayed on the site. DHF Equine reserves the right to reject adverts/changes at its Discretion.
3. Advertisements placed will be valid for 30 days from the date that the advertisement is first Authorised and therefore appears on the DHF Equine website. The advertiser may remove their advert from view at any time, however no refund will be given for any advertisements that have been authorised for display.
4. Advertiser may alter their advert in any way other than a fundamental change that in effect creates an advert for a new horse. Such changes will be rejected.
Advertisers may extend an existing advert by a further 30 days no more than 7 days before the advert is due to expire.
